Support

Standard Support

Standard support is included with every Lanterna Tech cloud services subscription and comprises:

• The support form below, handled on business days, Monday through Friday (Eastern Time).
• In-app reporting: the bug report button (or the Ctrl+Shift+B shortcut) lets you submit a bug, a visual issue, or a suggestion directly from Lanterna Tech, with technical context attached automatically.
• Platform fixes and updates, deployed continuously for all customers.

Submit a support request

Scope

Standard support covers assistance with using Lanterna Tech, troubleshooting of defects, and questions about product features. It does not cover professional services (implementation, data migration, custom training), which are subject to a separate agreement.

Enhanced Support

Enhanced service levels (guaranteed response times, priority channels) can be added to your contract. The applicable service levels are those agreed and specified in your contract, in accordance with Section 4 of the Cloud Services Agreement.

Read the Cloud Services Agreement